Why are my shipping discounts not applied?
Question: I have set up custom shipping settings in my discount group but they are not being applied at checkout?
Answer: To make sure your shipping discounts are applied, you should change the discount method to 'Line by line' discounts in the Settings section of your wholesale offer. Follow the steps below:
1. Launch the app and click Settings.
2. Scroll down to the Discount Method section and choose Line by line discount.
3. Click Save Settings.
If you need help, click Contact Us below.